1. Introduction

FreightDetective.ai ("we," "our," or "us"), operated by Nexus Growth Ventures, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight invoice auditing platform at www.freightdetective.ai (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

Account registration information (name, email address, company name)
Freight invoices and Bills of Lading you upload for auditing
Carrier contract and rate agreement documents
Payment and billing information (processed securely by Stripe)
Communications you send to us via the contact form or email

2.2 Information Collected Automatically

Log data (IP address, browser type, pages visited, time and date of visits)
Device information (hardware model, operating system, unique device identifiers)
Usage data (features used, audit results viewed, actions taken within the platform)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the freight invoice auditing Service
Process and analyze freight invoices using AI-powered parsing and audit algorithms
Generate dispute letters on your behalf to freight carriers
Process payments and manage your subscription through Stripe
Send transactional emails (audit results, dispute confirmations, savings summaries) through SendGrid
Improve, personalize, and expand our Service
Communicate with you about your account, updates, and support
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

Stripe — Payment processing. Stripe's privacy policy is available at stripe.com/privacy
SendGrid (Twilio) — Email delivery. SendGrid's privacy policy is available at sendgrid.com/policies/privacy
Cloud Infrastructure Providers — Hosting and data storage with industry-standard security

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit using TLS/SSL
Encryption of sensitive data at rest
Regular security assessments and vulnerability testing
Access controls limiting employee access to customer data
Secure deletion of uploaded documents after processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We retain uploaded invoice documents for 90 days after processing, after which they are permanently deleted. Audit results and dispute records are retained for the duration of your subscription plus 12 months. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data ("right to be forgotten")
Portability — Request transfer of your data in a machine-readable format
Objection — Object to processing of your personal data for certain purposes
Opt-out of marketing — Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Website: www.freightdetective.ai/contact
Company: Nexus Growth Ventures